Contact Stuff

• 5-10 business days
• 2-4 weeks during peak seasons, which include holidays (Thanksgiving, Christmas, New Years) and during active shirt club subscription sales. Information about shirt club shipping and limited/exclusive sales can be found on our website on the product pages

• Preorder fulfillment time is dependent on the item(s) purchased. Check the product description for an estimated fulfillment date.
• If preorder items are purchased with in-stock items, they will be shipped together when the pre-order items are in-stock.

• Order that have not yet been shipped can be canceled online. A full refund will be issued back to the original method of payment. 
• Once orders have been shipped, they cannot be canceled. Once you receive your item(s) you can return them for store credit or a refund. (See refunds below)

• You may ship your items back for a full refund no more than 14 days upon delivery date for domestic orders. Beyond this time, no refunds will be accepted.
• Refunds will not include the original shipping cost.
• Items must be in unwashed/unworn condition.
• Customer is responsible for covering shipping costs back to the warehouse/studio.
• Customer must email titmouse.stuff@titmouse.net to alert company of return, and provide tracking number in the subject or body of the email.
• Returned item(s) will be inspected once received. If there are no issues, a refund will be issued.
• Refunds take approximately 3-5 business days to process. Refund amount will go back to customer’s original method of payment. Confirmation of refund will be sent via email.

• Customer will be notified as to the reasoning why.
• Domestic orders will be shipped back to customer free of charge, but no refund will be issued.

This depends on the method you use to ship your orders back. It is entirely up to you!

DOMESTIC:

• USPS first class - typically takes 3-5 business days
• USPS priority- 1-3 business days

INTERNATIONAL:

DHL

• Fastest shipping with door to door tracking. (Recommended method for International Customers)

USPS INTERNATIONAL FIRST CLASS

• Does not include tracking info once it leaves the country.
• Order will be transferred to the respective country’s postal service. Tracking may not be available once it leaves the USA. Limited insurance is included with this option.

USPS PRIORITY

• Includes international tracking between countries.
• Insurance is still limited with this option. 

International - Customs

• Customers are responsible for any additional customs charges that their respective country requires.
• If customer fails to pay required customs cost, the package will be considered abandoned and the customer will not be refunded.

• If you would like to exchange your item for a different size, Customer is responsible for shipping the original item back to the store, as well as shipping expenses for the new item.
• Exchanges will be initiated once the original item is received.
• Exchanges must be sent within 14 days upon receiving the item.

• Once the order has been marked as shipped, adjustments to your mailing address are not possible. 
• If your shipment address is incorrect and the order is sent back to our warehouse, we will contact you for an alternate shipping address. We do not cover re-shipment costs.

• Store is not responsible for any mail lost during transit.

• If Customer receives a defective item, it may be shipped back for an exchange free of charge. A prepaid shipping label will be sent to the customer.
• Reshipment will be authorized once the original defective item is received.

• Customer may sign up for re-stock notifications on any eligible items

• Auctions winners must pay within 7 days of the auction closing or the auction system will automatically notify the follow up winner.
• Abusing the auction system and or failure to pay winning bids may result in a ban from future auctions.