Titmouse Stuff's Terms & Conditions

HOW LONG UNTIL I GET MY ORDER?

  • 5-10 business days
  • 2-4 weeks during peak seasons, which include holidays (Thanksgiving, Christmas, New Years) and during active shirt club subscription sales. Information about shirt club shipping and limited/exclusive sales can be found on our website on the product pages

 

SHUCKS, I CHANGED MY MIND. CAN I CANCEL MY ORDER?

  • Order that have not yet been shipped can be canceled online. A full refund will be issued back to the original method of payment. 
  • Once orders have been shipped, they cannot be canceled. Once you receive your item(s) you can return them for store credit or a refund. (See refunds below)

 

RETURNED TO SENDER / FAILED DELIVERIES

  • Once the order has been marked as shipped, adjustments to your mailing address are not possible. 
  • If your shipment address is incorrect and the order is sent back to our warehouse, we will contact you for an alternate shipping address. We do not cover re-shipment costs.

 

REFUNDS

  • You may ship your items back for a full refund no more than 14 days upon delivery date for domestic orders. Beyond this time, no refunds will be accepted.
  • Refunds will not include the original shipping cost.
  • Items must be in unwashed/unworn condition.
  • Customer is responsible for covering shipping costs back to the warehouse/studio.
  • Customer must email titmouse.stuff@titmouse.net to alert company of return, and provide tracking number in the subject or body of the email.
  • Returned item(s) will be inspected once received. If there are no issues, a refund will be issued.
  • Refunds take approximately 3-5 business days to process. Refund amount will go back to customer’s original method of payment. Confirmation of refund will be sent via email.

 

MY REFUND WAS DENIED - ‘SUP WITH THAT?

  • Customer will be notified as to the reasoning why.
  • Domestic orders will be shipped back to customer free of charge, but no refund will be issued.

 

HOW LONG UNTIL MY RETURN ARRIVES BACK AT THE WAREHOUSE?

This depends on the method you use to ship your orders back. It is entirely up to you!

DOMESTIC:

  • USPS first class - typically takes 3-5 business days
  • USPS priority- 1-3 business days

 

INTERNATIONAL:

DHL

  • Fastest shipping with door to door tracking. (Recommended method for International Customers)

 

USPS INTERNATIONAL FIRST CLASS

  • Does not include tracking info once it leaves the country.
  • Order will be transferred to the respective country’s postal service. Tracking may not be available once it leaves the USA. Limited insurance is included with this option.

 

USPS PRIORITY

  • Includes international tracking between countries.
  • Insurance is still limited with this option. 

 

International - Customs

  • Customers are responsible for any additional customs charges that their respective country requires.
  • If customer fails to pay required customs cost, the package will be considered abandoned and the customer will not be refunded.

 

MISSING ORDERS

  • Store is not responsible for any mail lost during transit.

 

OTHER DEFECTS

  • If Customer receives a defective item, it may be shipped back for an exchange free of charge. A prepaid shipping label will be sent to the customer.
  • Reshipment will be authorized once the original defective item is received.

 

EXCHANGES

  • If you would like to exchange your item for a different size, Customer is responsible for shipping the original item back to the store, as well as shipping expenses for the new item.
  • Exchanges will be initiated once the original item is received.
  • Exchanges must be sent within 14 days upon receiving the item.

 

WHAT IF THE ITEM I DESPERATELY WANT IS OUT OF STOCK?

  • Customer may sign up for re-stock notifications on any eligible items

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